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Questions? Call Us 877-288-1255   |
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Returns Policy
Return Policy:
Zephyr Sports will accept most returns on unopened items for up to 30 days after the invoice date. All returned packages must include an RMA number or all packages will be refused. You can recieve an RMA number by e-mailing us at sales@zephyrpaintball.com or calling 805.275.2040.
A 15% restocking fee will be charged on all returns requesting a refund. However, this fee will be waived if store credit is chosen.
Most guns cannot be returned after they have been opened. The manufacturer will handle all warranty issues, including issues directly out of the box. The manufacturer will typically be able to talk you through any issues you are having over the phone without having to send the item in for repair. In the event that you do have to send the marker in for repair, Zephyr Sports will issue store credit to cover your shipping costs to warranty an item, if the issue is out of the box. To request this, fax or e-mail a copy of your shipping receipt and include your order # to 805-293-8717 or Sales@zephyrpaintball.com. We will process a store credit to cover the shipping cost. Shipping Policy:
All in stock items are shipped within 48 hours. Typical shipping is within 24 hours. Mon-Fri. Items will ship via USPS or Fedex at our discretion.
Ebay will not allow us to ship any paintball or airsoft related items internationally, Please do not ask if we will break EBAY rules for you.
When you shop with Zephyr, you get great service and fast shipping. We know how anxious you are after you place an order and will get your order out as soon possible. Orders placed by 2pm are typically shipped out the same day. (Orders placed over the weekend will ship the next business day) On rare occasions, weekend orders may not ship until Tuesday due to the large volume of orders. If you need to have your order on a certain day, please choose the method that will have it arrive one day early. In the event that one or more of the items from your order is out of stock, you will be notified via telephone or email. You have 3 days from that point to contact us, or we will refund and remove the out of stock items, and ship the rest of the order. Economy Shipping Zephyr Paintball offers Economy shipping to the United States in certain cases. Items shipped using economy shipping will be shipped via Fedex or USPS at our choice. Additional shipping charges might apply when shipping to an APO/FPO address. Shipping times will vary from 1-day in southern California, to 6 days on the east coast. Please upgrade to Fedex shipping if you require faster shipping. USPS order will receive a delivery confirmation number. This will only give you delivery confirmation and will not allow you to track your package along the way. USPS shipping does not include any insurance. We recommend you upgrade to Fedex shipping whenever possible. If you choose Economy shipping, you cannot choose the shipping method. Fedex Shipping Our preferred method of shipping is Fedex. Fedex delivers Monday through Friday and does not pickup or deliver on the weekends. We ship Fedex ground, 3-day air, 2-day air and standard next day. The chart below is accurate for ground shipping. Fedex will attempt to deliver three times. If you miss all three of these attempts, then Fedex will hold your package for seven days and also send you a postcard to inform you of its arrival. If you fail to collect this package within the set period then it will get returned to us. Zephyr Sports will hold your package for fifteen days. Please note that if this happens we will charge you for re-shipping. If you fail to collect you package within fifteen days, we will refund your account and withhold all shipping fees as well as a 15% restocking fee. Fedex Ground Shipping Chart
Insurance If no insurance is selected, Zephyrpaintball.com will not be responsible for any damaged, lost or stolen merchandise (etc). If no insurance is selected UPS packages will be shipped with only USD 100.00 insured. Service to APO/FPO Addresses We know our Military people love to play paintball. We ship using USPS to APO/FPO addresses. Delivery times range from 1-3 weeks. International Shipping We typically use USPS for International shipping. We recommend you choose Global Express mail to insure timely delivery. Quoted delivery times do not include time for Customs. Shipping fees do not include Custom/Broker fees as well as any taxes that may apply to your order. It is the customers responsibility to determine the laws for importing paintball equipment in your country. Zephyr Sports is not responsible for items confiscated by Customs. As long as you entered a valid e-mail address during checkout, you will receive an e-mail with tracking information. Please be sure to check your spam filter as these e-mails tend to get caught in these filters. You can also login to your account to track your package. Your login will e-mail address and a password that you received when you placed your order. If you have forgotten your password, you will be able to retrieve your password from this screen also. Do my billing and shipping addresses have to match? For fraud protection purposes, we require that all address information match what is on file with the credit card company. If you are shipping to an address other than your billing address, the shipping address must also be listed with your financial institution as an alternate shipping address. This can easily be done by calling the number on your statement or the back of your credit card. It only takes a few minutes and does not affect your billing information at all. If both addresses are on file with the credit card company, you still may still be contacted to verify your address. If this is the case, please give us a call at 805-275-2040 so that we can manually verify your addresses with the credit card company. If your financial institution cannot verify your address with us, you will be contacted via email or phone call. If we are unable to verify your address within 10 days, your order will be cancelled. Do I Qualify for Free US Shipping? Zephyr Sports offers free shipping to orders over $100 excluding taxes and handling. No rebates, No hassles! Free shipping will be either FEDEX or USPS at our discretion.
Does my package require a signature? Orders over $150 will require an adult to be present to sign for the package. If your order is less than $150 and there is a safe place to leave your package, the carrier may leave the package if no one is available at time of delivery. This decision is made by your local carrier and Zephyr Sports cannot be responsible for packages lost in transit. We will assist in filing a lost package claim with the carrier. Domestic shipping After you place your items in your shopping cart, all you need to do is enter you zip code in the shipping calculator on the shopping cart page to receive shipping quotes. International Shipping You will have to add your items to the shopping cart and enter your complete address to receive a shipping quote.
The Holiday season is upon us and the staff at Zephyr Sports wants to make sure all customer needs are fulfilled. Our Holiday Return Policy states that if a customer places an order between; November 1st – December 31st the customer is entitled to a return for an exchange, store credit or refund until the deadline date January 31st. After January 31st there are no returns and no exceptions. Thank you for shopping at Zephyr.
Happy Holidays! |
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