» What is the Zephyr Return Policy?
- In recognition of the holiday season: Any product(s) purchased from our online stores between Nov.1 - Dec.17 (2009) are eligible for return or exchange until Jan.15 (2010). Any items purchased Dec.18 or later are subject to our normal 30 calendar days policy.
All returns or exchanges regardless of purchase date are still subject to our normal return & exchange policy procedures. Please read our policies in full below.
Zephyr Sports will accept most returns on unopened items for up to 30 days after the invoice date. Returns are for products that you do not wish to keep and must have zero appearance of being opened or used. If we have sent you an incorrect product or size, we will happily help you to return the product.
We do not accept defective merchandise for return. Please contact the manufacturer of any product in question that did not work. We will be glad to help you contact any manufacturer in question.
All returned packages must include an RMA number or all packages will be refused. You can recieve an RMA number by CLICKING HERE.
A 15% restocking fee will be charged on all returns requesting a refund. However, this fee will be waived if store credit is chosen. The restocking fee will not be waived if we did indeed send you the correct product you ordered.
Most guns cannot be returned after they have been opened. The manufacturer will handle all warranty issues, including issues directly out of the box. The manufacturer will typically be able to talk you through any issues you are having over the phone without having to send the item in for repair. In the event that you do have to send the marker in for repair, Zephyr Sports will issue store credit to cover your shipping costs to warranty an item, if the issue is out of the box. To request this, fax or e-mail a copy of your shipping receipt and include your order # to 805-293-8717 or sales@zephyrsports.com. We will process a store credit to cover the shipping cost.
If you would like to exchange a product for a different size, color, or product all together, all that we require is that the product be returned to us in exactly the same condition it was sent. It must be unused and contain the original packaging intact. The customer assumes any shipping cost both to our warehouse and back to the customer. » How Do I Return/Exchange My Product? To return/exchange a product CLICK HERE. This will take you to our returns and exchanges section. All returns or exchanges require an RMA number clearly printed on the outside of the box. Please follow the instruction to receive the correct RMA number.
Our Returns & Exchanges section is specially designed to speed up the process of filing and following up on any return or exchange request. By taking the time to read through our policies and follow the information provided, we will be better able to serve you and quickly resolve any issue that may arise.
Returns & Exchanges are reserved for customers whom received the incorrect product or who received the correct product ordered but wish to return for refund, return for store credit, or exchange.
Any return or exchange will be processed at the time we receive the item(s) in question. We are obligated to verify that any claim for return or exchange is valid before moving forward with any kind of refund, credit, or exchange. Please allow 5-7 business days for any refund or credit to show on your credit statement or account.
Note: If we receive your item and confirm that it is the correct product ordered by you, up to a 15% restocking fee will be assessed before any refund or exchange is given. It is the responsibility of you (the customer) to verify that you order a product you truly want. If you ever have any question about a product before you order, please give us a call at 877-814-4297.
» I received the Wrong Product. If you have received the wrong product please call us at 877-814-4297. We will be glad to help you straighten this out. Do not attempt to use or open the product as any claim for return will be void. We allow claims to be filed up to 30 calendar days after the delivery date; any claim made after 30 calendar days is considered void.
To streamline the process and make sure you receive the correct product as fast as possible, we advise you to call our customer service department. Please have your invoice readily available as our representatives will need to verify information listed on your order invoice.
Once our customer service representatives verify your claim that the incorrect product was shipped to you, we will promptly email a FedEx shipping label to cover any shipping cost. Our reps will also be glad to help you locate your local FedEx drop-off/pick-up location. Once we receive the product and confirm that it was shipped incorrectly, we will then ship the correct product to you via a similar means as the original order. Our reps should give you a RMA number to clearly print on the outside of the box; be sure to follow these instructions or your package may be refused.
If you are unable to receive a FedEx shipping label, please include a copy of any receipt detailing shipping costs. Once received and confirmed, we will then reimburse your shipping cost via store credit to your account. Reimbursements will only be authorized for standard ground shipping. If you decide to ship by any other means, we will only reimburse up to a maximum of the determined FedEx ground cost.
Note: If we receive your item and confirm that it is the correct product ordered by you and no mistake was made, we will then require you to pay for shipping back to you. If you would like to exchange the product, please read the above return/exchange policy.
» I Received Someone Else's Order. If you have received someone Else's order please give us a call at 877-814-4297.
We appreciate the honesty and integrity of our customer base. It is because of you that our business has continuously been able to offer the lowest prices anywhere.
» My Order is Missing an Item(s). If your order is missing an item or you received an incorrect quantity, please immediately contact our customer service department at 877-814-4297. We allow claims to be filed up to 30 calendar days after the delivery date; any claim made after 30 calendar days is considered void.
To streamline the process and make sure you receive any product in question as quickly as possible, we advise you to call our customer service department. Please have your invoice readily available as our representatives will need to verify information listed on your order invoice.
Once your claim is filed, our representatives will then research the claim by verifying the weight received by FedEx as well as confirm items pulled & packed for your order. If indeed we failed to ship any product in question, we will promptly send out your item(s) via a similar shipping method as the original order at no additional charges to you.
In the event that we did in fact pull, pack, and ship all items ordered, it is likely that your package was tampered with while in transit. In this case we will handle your claim on a case by case basis to help resolve any issues. Be aware that it is our policy to file a claim with FedEx for packages that may have been tampered with during transit.
» Holiday Returns - Extended Time Period. In recognition of the holiday season: Any product(s) purchased from our online stores between Nov.1 - Dec.17 (2009) are eligible for return or exchange until Jan.15 (2010). Any items purchased Dec.18 or later are subject to our normal 30 calendar days policy.
All returns or exchanges regardless of purchase date are still subject to our normal return & exchange policy procedures. Please read our policies in full above.
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